INTRODUCTION

INTRODUCTION

INTRODUCTION

Cleanerino - Eco-Friendly Beauty Store

The beauty industry generates 120 billion packaging waste units yearly, much of it polluting landfills and oceans. While 73% of consumers seek sustainable brands, many struggle to find trustworthy options amid greenwashing and vague claims, making ethical beauty overwhelming. I set out to change that with Cleanerino a cruelty-free, transparent, sustainable cosmetics store. Through user research, I aim to uncover real challenges people face when shopping for eco-conscious beauty.

Role

UI Designer

UX Researcher

Brand assets Designer

Year

2023

Client / Company

Freelance

Goals

1. Understand user preferences and concerns around eco-friendly and sustainable packaging. 2. Identify key values consumers seek (e.g., recyclability, low waste, aesthetic appeal). 3. Uncover shopping challenges users face when choosing sustainable beauty products. 4. Define essential features for a seamless, intuitive, and engaging eco-conscious e-commerce experience.

Impact

2,800
2,800
-18%
Faster Product Discovery
-18%
Faster Product Discovery
-18%
Faster Product Discovery
-3X
Higher Purchase Confidence
-3X
Higher Purchase Confidence
-3X
Higher Purchase Confidence
265K
270K
Rectangular packaging box with a pale yellow-to-orange gradient, featuring a large half-smiley face and “Smiley Co” branding, set on a split orange and yellow background.

EMPATHISE

EMPATHISE

EMPATHISE

Desk Research

Desk Research

Desk Research

Modern home office setup with a monitor, ergonomic chair, keyboard, and indoor plants near a window with blinds.
Modern home office setup with a monitor, ergonomic chair, keyboard, and indoor plants near a window with blinds.
120B
Units of Packaging
2-5K
Tons Enter Oceans
10%
Is being Recycled
70%
Ends Up In Landfill

Modern home office setup with a monitor, ergonomic chair, keyboard, and indoor plants near a window with blinds.
Modern home office setup with a monitor, ergonomic chair, keyboard, and indoor plants near a window with blinds.

Location

Urban and suburban areas where e-commerce is common, and access to eco-friendly products varies.

Shopping Habits

Regular online cosmetics shoppers (at least once a month).

Eco-Consciousness

Users who prioritize sustainability and seek products with minimal environmental impact.

Tower of red-orange business cards on a peach surface, the top card displaying a white ODE logo in the top corner and small white contact details beneath.

User Interviews

User Interviews

User Interviews

Age (18–45)

Age (18–45)

Age (18–45)

Younger generations are more sustainability-conscious and frequent online shoppers.

Modern home office setup with a monitor, ergonomic chair, keyboard, and indoor plants near a window with blinds.
Modern home office setup with a monitor, ergonomic chair, keyboard, and indoor plants near a window with blinds.
Modern home office setup with a monitor, ergonomic chair, keyboard, and indoor plants near a window with blinds.
Modern home office setup with a monitor, ergonomic chair, keyboard, and indoor plants near a window with blinds.
Modern home office setup with a monitor, ergonomic chair, keyboard, and indoor plants near a window with blinds.
Modern home office setup with a monitor, ergonomic chair, keyboard, and indoor plants near a window with blinds.

Location

Location

Urban and suburban areas where e-commerce is common, and access to eco-friendly products varies.

Shopping Habits

Shopping Habits

Regular online cosmetics shoppers (at least once a month).

Eco-Consciousness

Eco-Consciousness

Users who prioritize sustainability and seek products with minimal environmental impact.

Gender

Gender

Gender

Inclusive of all genders, recognizing that cosmetics cater to a diverse audience. I identified 4 different segments/user groups during my interviews.

Personas

Personas

Personas

Modern home office setup with a monitor, ergonomic chair, keyboard, and indoor plants near a window with blinds.
Modern home office setup with a monitor, ergonomic chair, keyboard, and indoor plants near a window with blinds.
Modern home office setup with a monitor, ergonomic chair, keyboard, and indoor plants near a window with blinds.
Modern home office setup with a monitor, ergonomic chair, keyboard, and indoor plants near a window with blinds.
Modern home office setup with a monitor, ergonomic chair, keyboard, and indoor plants near a window with blinds.

Competitive Analysis

Competitive Analysis

Competitive Analysis

I explored several sustainable beauty platform during my research to see what kind of products do they offer and  The primary goals during this analysis were to: 1. Understanding competitors’ strengths and weaknesses. 2. Examine how platforms integrate and communicate eco-friendly and sustainable practices. 3. Assess the level of engagement platforms generate, particularly for the newer generation. 4. Identify gaps in addressing specific problems, especially those related to eco-conscious self-care.

DEFINE

DEFINE

DEFINE

Problems

Problems

Problems

Sustainable Beauty e-commerce in Pakistan is significantly underdeveloped in the eco-friendly segment. While a few brands claim sustainability, the space lacks innovation, clarity, and user-centric design leaving eco-conscious consumers underserved.

Core Market Gaps

Core Market Gaps

Core Market Gaps

1. Sustainability & Transparency: No clear recycling guidance, excessive plastic use, vague claims, and poor ingredient transparency. 2. What Consumers Value but Can't Find: Cruelty-free vegan products with minimal-waste packaging on a transparent, trustworthy platform. 3. User Awareness & Experience: Low education on sustainable options; no personalised recommendations. 4. Convenience & Subscriptions: No flexible subscriptions or refill models.

Design Goals

Design Goals

Design Goals

Our goal is to create a transparent, user-friendly, and sustainable e-commerce experience by providing verified eco-friendly products, minimal-waste packaging, and seamless shopping tools. We aim to offer flexible subscriptions, clear sustainability information, and an intuitive interface that empowers conscious consumers to make effortless, informed choices.

IDEATE

IDEATE

IDEATE

Information Architecture

Information Architecture

Information Architecture

I divided products into different categories.

Modern home office setup with a monitor, ergonomic chair, keyboard, and indoor plants near a window with blinds.
Modern home office setup with a monitor, ergonomic chair, keyboard, and indoor plants near a window with blinds.

DESIGN

DESIGN

DESIGN

Visuals

Visuals

Visuals

To get started with the visuals, I focused more on taking inspiration from eco-friendly content such as environmentally concerned websites, posters, green products, and more. Realized that Green symbolizes prosperity, freshness, and progress.

Modern home office setup with a monitor, ergonomic chair, keyboard, and indoor plants near a window with blinds.
Modern home office setup with a monitor, ergonomic chair, keyboard, and indoor plants near a window with blinds.

Typography

Typography

Typography

Steppe is a versatile geometric sans-serif font, balancing readability in small sizes with a friendly look in larger ones. Ideal for branding and text, it captures nature's simplicity with open spacing and organic curves, inspired by leaves and pebbles. I paired steppe with poppins.

Modern home office setup with a monitor, ergonomic chair, keyboard, and indoor plants near a window with blinds.
Modern home office setup with a monitor, ergonomic chair, keyboard, and indoor plants near a window with blinds.

Colors

Colors

Colors

I crafted an earthy, eco-inspired palette combining deep soil tones with vibrant forest greens to reflect sustainability, growth, and renewal. Softer shades and mindful contrast choices ensure both tranquility and accessibility, creating a welcoming user experience.

Modern home office setup with a monitor, ergonomic chair, keyboard, and indoor plants near a window with blinds.
Modern home office setup with a monitor, ergonomic chair, keyboard, and indoor plants near a window with blinds.

Sign Up

Sign Up

Sign Up

Sign Up Page seamlessly blends user-friendly design with eco-conscious aesthetics, ensuring a hassle-free registration process. Vibrant, soothing colors reflect the brand's commitment to a cleaner planet, fostering responsibility from the first interaction.

Modern home office setup with a monitor, ergonomic chair, keyboard, and indoor plants near a window with blinds.
Modern home office setup with a monitor, ergonomic chair, keyboard, and indoor plants near a window with blinds.

Products

Products

Products

Products showcase eco-friendly, locally produced essentials designed with sustainability, quality, and conscious living in mind.

Modern home office setup with a monitor, ergonomic chair, keyboard, and indoor plants near a window with blinds.
Modern home office setup with a monitor, ergonomic chair, keyboard, and indoor plants near a window with blinds.

Product Search

Product Search

Product Search

Product Search Page empowers users with a visually captivating experience. The interface balances simplicity and functionality, with intuitive filters for a delightful search journey, reinforcing Cleanerino's commitment to accessible conscious consumer choices.

Modern home office setup with a monitor, ergonomic chair, keyboard, and indoor plants near a window with blinds.
Modern home office setup with a monitor, ergonomic chair, keyboard, and indoor plants near a window with blinds.

Skin Quiz

Skin Quiz

Skin Quiz

An option to take skin quiz which recommends products according to user needs and skin problems.

Modern home office setup with a monitor, ergonomic chair, keyboard, and indoor plants near a window with blinds.
Modern home office setup with a monitor, ergonomic chair, keyboard, and indoor plants near a window with blinds.

Product Info

Product Info

Product Info

An option to take skin quiz which recommends products according to user needs and skin problems.

Modern home office setup with a monitor, ergonomic chair, keyboard, and indoor plants near a window with blinds.
Modern home office setup with a monitor, ergonomic chair, keyboard, and indoor plants near a window with blinds.

Cleanerino Carry

Cleanerino Carry

Cleanerino Carry

I designed an eco-friendly shopping bag for Cleanerino, made from recycled and biodegradable materials. Its minimalist design reflects the brand's commitment to simplicity and eco-conscious living.

Modern home office setup with a monitor, ergonomic chair, keyboard, and indoor plants near a window with blinds.
Modern home office setup with a monitor, ergonomic chair, keyboard, and indoor plants near a window with blinds.

Testimonial

Testimonial

Testimonial

“Cleanerino turned sustainability into something beautiful, every design choice felt intentional, human, and quietly revolutionary”

Emma Lewis, Head of Brand Strategy